If you're having trouble logging in to your account the first thing to do is double-check that you are using the correct username and password and logging in via the correct web page.

Most log-in areas are case sensitive, so make sure you're using capital letters where required.

Also, ensure you're not including a space before or after your username or password. (It's easy to do this without realising it, especially if you've copied and pasted your log-in details in).

Our membership areas that require you to log-in will usually include a "Lost Password?" link - or "Forgot Password" or something along those lines - alongside or below the log-in fields.

So if you need to reset your password, please click that link to do so automatically.

Please note also that some email providers have a small delay in receiving the email. So although the password reset link is sent immediately when you click the "Submit" button, it may be 5-10 minutes before the email arrives in your inbox.

(Remember to check your junk and spam folders too.)

During this time, please be patient. If you keep requesting a new password over and over during this time you risk being unable to automatically reset your password.

If this happens or if you no longer have access to the email address registered to your account, or if you need any further assistance logging in, please submit a support ticket and we'll help you access your account as soon as possible.

When submitting a support ticket it's important that you include your name, the name your account is in if not your name and what program and/or site you're trying to access.

We offer a range of training programs and products so if we know which program/site you're wanting to access it will make it quicker to be able to help you.

If you need to update your credit card details with us please submit a support ticket to let us know what product(s) you need to update your credit card details for.

IMPORTANT: DO NOT SEND YOUR CREDIT CARD DETAILS IN THE TICKET!

Our Accounts Officer will then send you an email with a link to a secure payment form where you can securely enter your updated credit card details.

To cancel your subscription, simply create a support ticket and let us know.

Please make sure you provide plenty of notice that you'd like to cancel before your next payment is due to be processed, preferably 2 or more business days, especially during holiday periods. This ensures that we can cancel your next payment before it's automatically deducted from your account.
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If you are trying to register for one of Brett's events or products for $0 but the total amount in your shopping cart or order form is showing a dollar amount, rather than $0, most likely your internet browser's cache (memory) is remembering a previous order that you began but that wasn't completed.

To clear this, from the order page scroll down and click on the 'Return to cart' button towards the bottom of the page.

This will open a page showing what you're ordering. Click the X next to anything that has a dollar amount in it.

Then click the green 'Checkout' button and enter your name, address, and so forth and submit the order.

If you're watching one of our videos and it's getting stuck - or stopping - at the same point each time you try to view it most likely the internet connection has been interrupted when the video was downloading originally.

You can refresh the page but if it keeps getting stuck at the same point, what's most likely happening is that your internet browser's cache (memory) is storing the original download. Hence it keeps stopping at the point where the download was interrupted.

Try clearing your cache and then refreshing that page.

Clearing your cache is a little different depending on what internet browser you use. This page outlines how to do it in most browsers:

http://www.wikihow.com/Clear-Your-Browser's-Cache

You should find that fixes it.